Orders & Cancellations

1. Can I cancel my order after I’ve placed it?
Yes! You can cancel your order anytime before it ships completely free of charge. However, custom or made-to-order products cannot be canceled once production has started. For cancellation requests, please contact us immediately at support@moderngaragehq.com or (984) 213-4949.

2. How do I know if my order is a custom or made-to-order product?
Custom or made-to-order products are built according to your specific requirements. If you're unsure, please check the product description on the item’s page or contact us directly for clarification.

Shipping & Delivery

3. How long does it take for my order to ship and be delivered?
We process and dispatch orders within 1-2 business days. Standard delivery takes about 5-7 business days. Please note that shipping times may vary based on location and product availability.

4. What happens if my order is delayed?
Delays can sometimes occur due to factors outside of our control, such as carrier issues or supply chain disruptions. If your order is delayed, we will keep you updated and do our best to resolve the issue quickly.

Returns & Refunds

5. Can I return my item if I change my mind?
Yes, you may return your item. However, due to rising shipping costs, returns will incur a 25% restocking fee, plus return shipping fees. To initiate a return, the product must be in its original condition, unopened, and unused. Please reach out to support@moderngaragehq.com for return instructions.

6. What if my product is damaged during shipping?
We recommend inspecting your item(s) upon delivery. If you notice any damage, make sure to take photos and report the issue to us within 24 hours of receiving the item. Send the details to support@moderngaragehq.com, and we will help you file an insurance claim and resolve the issue.

7. Can I exchange a product instead of returning it?
Yes, you can exchange your product. You will be responsible for the shipping costs involved in both the return and the replacement. Contact us, and we’ll be happy to assist.

Warranties

8. Do your products come with a warranty?
Yes, most products come with a manufacturer warranty. Warranty policies can vary by product, so we recommend checking the individual product pages for specific details.

9. What is the difference between a warranty claim and a damage claim?

  • Damage claim: This applies if the item is damaged upon arrival. Please report it within 24 hours.
  • Warranty claim: This applies to defects or issues that develop over time due to regular use. Refer to the warranty information on the product page for coverage details.

Payments & Security

10. What payment methods do you accept?
We accept major credit cards, PayPal, Venmo, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available during checkout.

11. Is my payment information secure on your site?
Absolutely! Our website is secured with industry-standard encryption to protect your personal and payment information. Additionally, we partner with trusted payment processors like Shopify Payments and PayPal to ensure the highest level of security.

Cookies & Privacy

12. Why do you use cookies on your website?
We use cookies to improve your browsing experience, personalize content, and provide relevant advertisements. You can manage your cookie preferences through the Cookie Consent Manager available on our site.

13. How is my personal data used and protected?
We collect personal information to process orders, provide customer service, and improve our services. For details on how your data is used and protected, please review our Privacy Policy.

Account & Contact Information

14. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and view your order history.

15. How can I contact customer support?
You can reach us via:

Other Policies

16. What is your policy on chargebacks?
We’re committed to resolving any issues with your order. Before filing a chargeback, please contact us to find a resolution. Filing a fraudulent chargeback may be treated as theft and could result in legal action.

17. Do you offer free shipping?
Yes! We offer free shipping on all orders. Please note that shipping policies may vary for custom or large freight orders. See the product page or contact us for details.